Your privacy matters to us. This page explains what personal information phataya collects when you use our platform, how we use it, and the rights you have as a player based in the Philippines. If you have questions after reading this, our FAQ page is a good place to start.
When you register for a phataya account, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your GCash or Maya account details when you make a deposit or request a withdrawal — this is necessary to process transactions securely. As you use the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We may also collect information you voluntarily provide when you contact our support team, such as the content of your messages and any documents you submit for identity verification. We do not collect sensitive personal information beyond what is strictly necessary for account management, payment processing, and regulatory compliance. All data collection is carried out in accordance with applicable Philippine data privacy laws.
The personal information we collect is used primarily to operate and maintain your phataya account, process deposits and withdrawals in Philippine pesos, and provide customer support when you need it. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Technical and usage data is analysed to monitor platform performance, identify and resolve technical issues, and improve the features available to players. We may use your information to comply with our legal and regulatory obligations under Philippine law, including age verification requirements and anti-money laundering checks. phataya does not sell your personal data to third parties, and we do not use your information for unsolicited marketing without your consent. Where we share data with trusted service providers — such as payment processors — those parties are contractually required to handle your information securely and only for the purposes we specify. You can withdraw consent for non-essential communications at any time by contacting our support team.
phataya only shares your personal information with third parties where it is necessary to deliver our services or where we are required to do so by law. Our payment partners — including the providers behind GCash and Maya integrations — receive only the transaction data they need to process your deposits and withdrawals securely. We may disclose your information to government agencies, regulators, or law enforcement bodies in the Philippines if we are legally obligated to do so, for example in connection with an investigation into fraud or money laundering. Any third-party service providers we engage are bound by strict data processing agreements and are not permitted to use your information for their own purposes. We do not share your personal data with advertisers, data brokers, or any other commercial third parties for marketing purposes. In the event that phataya undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will always take reasonable steps to ensure that any recipient of your data maintains an equivalent standard of protection.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the phataya platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured systems with restricted access. We regularly review our security practices and update them in line with current best standards to address emerging threats. Access to your personal data within our organisation is limited to staff who genuinely need it to perform their roles, and all such staff are trained on data handling responsibilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by the Data Privacy Act of 2012. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately so we can take protective action.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 regarding the personal information we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to ask us to delete your data where there is no longer a legitimate reason for us to hold it. You may also object to certain types of processing, such as the use of your data for direct marketing, and we will honour such requests promptly. If you wish to exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. Please note that some requests — such as deletion of account data — may affect your ability to continue using the platform, and certain data may need to be retained for legal or regulatory reasons even after your account is closed. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine law. You will never be penalised for exercising your rights under this policy.
phataya uses cookies and similar technologies to make the platform work correctly and to improve your experience as a player. Essential cookies are required for core functions such as keeping you logged in during a session and remembering your preferences — these cannot be disabled without affecting how the platform operates. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may be occurring, so that we can make targeted improvements. No third-party advertising cookies are placed on your device through the phataya platform. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you. Our use of cookies does not involve the collection of sensitive personal information beyond what is described in this Privacy Policy. If you have questions about specific cookies used on the platform, please reach out to our support team for clarification.
We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum period as required by Philippine anti-money laundering regulations, even if you close your account. Account activity logs are retained for security and dispute resolution purposes and are deleted once they are no longer needed for those purposes. If you request deletion of your account and personal data, we will process that request in accordance with applicable law and inform you of any data that must be retained and the reason for doing so. We do not keep your data for longer than is necessary, and we periodically review our retention schedules to ensure compliance. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about how long specific types of data are held, please contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make significant changes, we will update the effective date shown at the top of this page and take reasonable steps to notify registered players through the platform or via their registered contact details. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Continued use of the phataya platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options. Minor clarifications or corrections that do not materially affect your rights may be made without prior notice. The most current version of this Privacy Policy will always be available at this page.
Quick answers to what Philippines players most often ask about how phataya handles personal data.
No. phataya does not sell your personal information to third parties under any circumstances. We only share data with trusted service providers — such as payment processors — who are contractually required to handle it securely and solely for the purposes we specify. Your data is never passed to advertisers, data brokers, or other commercial parties for their own use. If you have concerns about how your data is being used, you can contact our support team at any time for clarification.
You can request a copy of the personal data we hold about you by contacting our support team directly. Please include your registered account details so we can verify your identity before releasing any information. We will respond to your request within a reasonable timeframe in accordance with the Data Privacy Act of 2012. If you believe any of your information is inaccurate, you can also request a correction at the same time. There is no fee for making a standard data access request.
When you close your phataya account, we will begin the process of deleting or anonymising your personal data in line with our retention policy. However, certain records — such as transaction history and identity verification documents — may need to be retained for a minimum period to comply with Philippine anti-money laundering regulations and other legal obligations. We will inform you of any data that must be kept and the reason for doing so when you make your closure request. Once the required retention period has passed, that data will also be securely deleted.
Your rights as a data subject in the Philippines are set out in the Data Privacy Act of 2012 and its implementing rules. These include the right to be informed, the right to access your data, the right to correct inaccurate information, and the right to erasure in certain circumstances. If you feel that your rights have not been respected, you may file a complaint with the National Privacy Commission of the Philippines. You can also visit our FAQ page for answers to other common questions, or review our Terms and Conditions for the full framework governing your use of the platform.
We are committed to protecting your privacy and handling your personal information responsibly. If you are ready to get started, create your phataya account today and enjoy mobile gaming in the Philippines with confidence.